Privacy Policy

This Privacy Policy explains how Naml collects, uses, stores, and protects your personal information when you use the Naml marketplace and related services. By using Naml, you agree to the practices described in this policy.

Information We Collect

Information You Provide

When you create an account, place an order, or contact support, we may collect:

Account Information — Name, email address, phone number, and password
Delivery Addresses — Shipping and billing addresses you save to your account
Payment Information — Payment method details used to complete transactions
Seller Information — Business details, trade license, and bank account information for sellers
Communication Data — Messages you send through customer support or seller chat

Information Collected Automatically

When you use Naml, we automatically collect:

Device Information — Device type, operating system, browser type, and unique device identifiers
Usage Data — Pages visited, products viewed, search queries, and interaction patterns
Location Data — General location based on IP address or device settings
Cookies and Tracking — Cookies, pixels, and similar technologies to improve your experience

How We Use Your Information

We use the information we collect to:

Provide Services — Process orders, manage your account, and deliver products
Improve Experience — Personalize product recommendations and search results
Customer Support — Respond to inquiries, resolve disputes, and assist with returns
Security — Detect and prevent fraud, unauthorized access, and other harmful activities
Communication — Send order updates, delivery notifications, and service announcements
Marketing — Share promotions, offers, and product recommendations with your consent
Analytics — Analyze usage patterns to improve our platform and services
Legal Compliance — Meet our legal and regulatory obligations in the UAE

Information Sharing

We do not sell your personal information. We may share your data with:

Sellers — Name, delivery address, and order details necessary to fulfill your order
Delivery Partners — Address and contact information required for shipping
Payment Processors — Payment details to process transactions securely
Service Providers — Trusted partners who help us operate the platform, including hosting, analytics, and customer support tools
Legal Requirements — When required by UAE law, court order, or government authority
Business Transfers — In connection with a merger, acquisition, or sale of assets

Data Security

We implement appropriate technical and organizational measures to protect your information:

Encryption of sensitive data in transit and at rest
Secure payment processing through certified payment gateways
Regular security assessments and monitoring
Access controls limiting who can view personal data
Incident response procedures for potential data breaches

Your Rights

You have the right to:

Access — Request a copy of the personal data we hold about you
Correction — Update or correct inaccurate information in your account
Deletion — Request deletion of your account and associated data
Opt-Out — Unsubscribe from marketing communications at any time
Data Portability — Request your data in a portable format

To exercise these rights, contact us through the Naml support center or email our privacy team.

Cookies

Naml uses cookies to:

Keep you signed in to your account
Remember your preferences and settings
Analyze how you use the platform
Deliver relevant advertisements and promotions

You can manage cookie preferences through your browser settings. Disabling cookies may affect some features of the platform.

Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data as required by law or for legitimate business purposes such as fraud prevention and dispute resolution.

Children

Naml is not intended for children under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected data from a child, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the date at the top of this page and notify you through the platform or by email for significant changes.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, you can reach us through:

Naml Support Center — Available through your account
Email — Contact our privacy team through the support page
Address — United Arab Emirates

Your privacy matters to us. We are committed to being transparent about how we use your data and giving you control over your information.

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